RETURNS AND EXCHANGES

Received a faulty item?

We sincerely apologise if you have experienced any fault with your Love From Lillie Order.

Our customer service team would be happy to assist - Please contact us before returning your item to us, so that our team can advise you of next steps and time frames for a refund or replacement item. A photo is always appreciated so we can speed up the process.

Please Note: We are not held liable for any address errors the customer inputs at checkout.

Need to exchange?

If you would like to exchange an item you will need to return the original order to our office:

Love From Lillie

Buncton barn, Buncton Ln, Bolney, Haywards Heath RH17 5RE

Please include all of the following information in your returning package:

  • your full name
  • order number
  • reason for returning the item(s)
  • the size/item you would like to exchange your item for

Any returned orders must be sent back within 14 days of receipt. Please ensure that your returns are sent back in the condition that you receive them in, with the original packaging. Please note that for hygiene reasons we are unable to accept returns on earrings unless faulty.

Want to make a return?

We want you to be completely satisfied with your purchase. However, if the goods do not meet your expectations you may return the items within 14 days of receipt for a refund. (we recommend you use a tracked delivery service with proof of postage).

Earrings: These Items cannot be returned/refunded for hygiene reasons. However, we will honour our promise to exchange/replace broken or faulty goods.

Once we’ve received your return, we’ll send you an email with an update. Returns are usually processed within seven working days, although this may vary during busy periods. Refunds will be issued to the original account used at purchase.

Please note that you will have to bear the direct cost of returning the product and this will not be included in your refund.

IMPORTANT: IF ANY PARCEL IS UNDELIVERED OR APPEARS LOST WITH THE COURIER, YOU MUST NOTIFY OUR CUSTOMER SERVICES TEAM WITHIN 14 DAYS OF PLACING YOUR ORDER. WE DO NOT ACCEPT ANY RESPONSIBILITY FOR ANY MISSING, LOST OR DAMAGE PARCEL CLAIMS OUTSIDE OF THIS PERIOD.

 

SHIPPING

Please see below all shipping methods

Shipping time guidelines are as follow:

UK (domestic) Shipping -

Evri Standard Shipping (Evri 2 Day Tracked) - 2 day delivery, tracked service - £2.80

 

November & Black Friday:

During this period, we experience an extremely high number of orders and processing may take up to 5 days with our couriers also expected to have slightly longer delivery times. Please only contact our customer service with an order or delivery query after 7days of ordering. Thank you for the continued support.